The Sanguine Writing House Limited trading as tswh ("We")   are   committed to protecting and  respecting your privacy.

This policy (together with our terms of use https://www.tswh.co.uk/Home/Sectors/6, and  any other documents referred to on it) sets  out  the  basis  on which any personal data we collect  from you,  or that  you provide to  us, will be  processed by us.

Please read the following  carefully to understand our views and  practices regarding your  personal data and  how  we will treat  it. By visiting  [https://tswh.co.uk] (“our  site”) you  are  accepting and  consenting to  the  practices described in  this policy.

For  the  purpose of the  Data  Protection Act 1998  (the  Act),  the  data controller is The Sanguine Writing House Limited of 71 Towers Way, Corfe Mullen, Wimbourne, BH21 3UA. Our nominated representative for the  purpose of the  Act is Philip Buchanan.

 

INFORMATION WE MAY COLLECT FROM  YOU

We may collect  and  process the following data about you:

 

  • Information you give us. You may  give  us  information about you  by  filling in forms  on  our  site  or  by  corresponding with us  by  phone, e-mail  or  otherwise. This  includes  information  you   provide  when   you   subscribe to our service,  search for products or services,  place  an order on our Site, participate in discussion boards or other social media functions  on our site, or other activities commonly carried out on the site and when  you  report a  problem with  our  site.  The  information you  give  us  may include but not be limited to your  name, address, e-mail  address and  phone number, personal  description  and   photograph.

 

  • Information we collect about you. With regard to each of your visits to our site we may automatically collect  the following information:

 

  • technical information, including the Internet protocol (IP) address used to connect your  computer to  the  Internet, your  login  information, browser type  and  version,  time  zone  setting, browser plug-in  types  and  versions, operating system  and  platform;

 

  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and  from our site (including  date and  time); products and/or services   you  viewed   or  searched for;  page response times,  download errors,  length of visits to certain  pages, page interaction information  (such  as  scrolling,   clicks,  and   mouse-overs), and   methods used to browse away from the  page and  any phone number used to call our customer service  number.
  • Information we receive from other sources. We may receive information about you if you  use  any  of the  other services  we  provide or  any  other websites we operate. We are  also  working  closely  with third  parties (including,  for example, business partners, sub-contractors in technical, payment and  delivery  services, advertising  networks, analytics  providers, search information providers, credit reference agencies) and  may receive information about you from them.
  • Information you post on the request forms to be processed by our vendors.

 

COOKIES

Our Site uses cookies to distinguish you from other users  of our Site. This helps  us to provide you with a good experience when  you browse our site and  also allows us to improve our site. For detailed information on the cookies we use  and  the  purposes for which we use them  see  our Cookie  policy.  

 

USES MADE OF THE INFORMATION

 We use information held about you in the following ways:

 

  • Information you give to us. we will use this information:
  • to carry  out   our  obligations  arising   from  any  contracts entered  into between you  and  us  (and  any  third  parties, in relation to  the  tswh Service)  and  to  provide you  with  the  information and  services  that  you request from us;
  • to provide you  with  information about other services  we  offer  that  are similar to those to which you have  already  subscribed or enquired about;
  • to provide you, or  permit selected  third  parties to  provide you,  with information about services  we feel may interest you. We will only contact you  by  electronic means  (by  e-mail  or  through the tswh  portal/ messaging  system)  with  information about  services   similar  to  those which were  the  subject of a previous enquiry  by you.  Where  we  permit selected third  parties to  use  your  data, we  (or they)  will contact you  by electronic means only if you  have  consented to  this,  again  by e-mail  or through the  tswh portal/messaging system  If you do  not  want us to use  your  data in this  way,  or to pass your  details on to third parties for  marketing purposes. 
  • to notify you about changes to our service.
  • to ensure that content from our site  is presented in the  most effective manner for you and  for your computer.

 

  • Information we collect about you, we will use this information:
  • to administer   our   site   and    for   internal    operations,   including troubleshooting, data  analysis,  testing,  research,  statistical and   survey purposes;
  • to improve our site  to  ensure that  content is  presented in  the   most effective  manner for you and  for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part  of our efforts to keep our site safe and  secure;
  • to measure or understand the  effectiveness of  advertising we  serve  to you and  others, and  to deliver relevant advertising to you;
  • to make  suggestions and  recommendations to  you  and  other users of our site about services  that  may interest you or them.
  • Information we receive from  other sources. We may combine this information with information you give to  us and  information we collect  about you.  We may use this information and  the  combined information for the  purposes set out above (depending on the types  of information we receive).

 

DISCLOSURE OF YOUR INFORMATION

 We  may  share   your  personal  information with  any  member of  our  group,  which means  our   subsidiaries,  our   ultimate  holding  company  and   its  subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

 

We may share your information with selected third parties including:

 

  • Users of the tswh service, business   partners,  suppliers   and    sub- contractors for the performance of any contract we enter into with them  or you.
  • Analytics and search engine providers that  assist  us  in  the  improvement and optimisation of our site.

 

We may disclose your personal information to third parties:

  • In the event that  we  sell or  buy  any  business or  assets, in which  case  we  may disclose your personal data to the  prospective seller or buyer  of such business or assets.
  • If The Sanguine Writing House Limited or substantially all of its assets are acquired by a third party, in which case  personal data held  by it about its users will be one  of the transferred assets.

 

  • If we are under a duty to disclose or share your personal data in order to comply with  any  legal   obligation,  or  in  order   to   enforce  or  apply   our   Terms   and Conditions and  any other applicable terms  or agreements; or  to  protect the  rights,  property, or  safety  of  The Sanguine Writing House Limited, our   users,  or   others.  This includes  exchanging  information  with   other companies and  organisations for the  purposes of fraud protection and  credit  risk reduction.

 

WHERE WE STORE YOUR PERSONAL DATA

 The data that we collect  from you may be transferred to, and  stored at, a destination outside the  European Economic Area  ("EEA"). It may also be  processed by  staff operating outside the  EEA who  work for us or for one  of our  suppliers. Such staff may be engaged in, among other things, the  fulfilment of your order, the  processing of your  payment details and  the  provision  of support services.  By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that  your data is treated securely  and  in accordance with this privacy policy.

 

All information you provide to  us  is  stored on  our  secure servers. Any payment transactions will be  encrypted using  SSL technology. Where we  have  given  you  (or where  you  have  chosen) a password which  enables you  to access certain   parts   of  our  site,  you  are  responsible for  keeping this  password confidential. We ask you not to share a password with anyone.

 

Unfortunately, the transmission of  information via  the  internet is  not  completely secure.  Although we  will do  our  best to  protect your  personal data, we  cannot guarantee the  security  of your  data transmitted to  our  site;  any  transmission is at your own risk. Once we have received your information, we will use strict procedures and  security features to try to prevent unauthorised access.

 

YOUR RIGHTS

 You  have   the   right  to  ask  us  not  to  process your  personal data  for  marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party  for such  purposes. You can  exercise your right  to  prevent such  processing by checking certain   boxes on  the  forms  we  use  to  collect  your  data.   You can  also exercise the right at any time by contacting us at info@tswh.co.uk. Our  Site  may,  from  time to time, contain links to and  from  the websites of our partner networks, advertisers and  affiliated websites, please note that these websites have their own  privacy policies and that we  do  not  accept any  responsibility or  liability  for  these policies.  Please check these policies before you submit any personal data to these websites.

 ACCESS TO INFORMATION

 The Act  gives  you  the  right  to  access  information held  about you.  Your right of access can  be  exercised in accordance with  the  Act.  Any access request may  be subject to  a  fee  of  £10  to  meet our  costs   in  providing you  with  details of  the information we hold about you.

 

CHANGES TO OUR PRIVACY POLICY

 Any changes we may make  to our privacy policy in the  future  will be  posted on this page and,  where  appropriate,  notified to  you  by  e-mail  or  through tswh portal/messaging  system. Please check periodically to see  any updates or changes to our privacy policy.

 

CONTACT

 Questions, comments and requests regarding this privacy policy are welcomed and should  be addressed to info@tswh.co.uk.